Company Name: Granchinho Unipessoal, Lda.

NIPC/VAT: 510344275

Address: Zona Industrial das Lameiras, Lote 19-A 2240-426 Ferreira do Zêzere

Email: info@biologic.pt

Telephone: 249361071

Legal Representative(if applicable): Pedro Manuel Granchinho de Matos

Under Decree-Law No. 24/2014, consumers have 14 days to exercise their right of withdrawal without having to give any reason. This period starts from the date the consumer receives the goods or, in the case of service contracts, from the date of signature. However, it should be noted that this right does not apply to the sale of fresh and perishable foodstuffs, as they are susceptible to deterioration or rapid expiry. Therefore, it is not possible to return or cancel orders for fresh meat after delivery, except in the case of non-compliant or defective products. In such cases, the customer must contact us immediately, preferably within 24 hours of receipt, so that we can proceed with a replacement or refund.

In accordance with applicable law, returns will only be accepted if the products are physically delivered to the collection point, accompanied by their label indicating the batch and expiration date, as well as a description of the detected non-conformity or defect. It is mandatory to present the invoice or proof of purchase for the return to be processed. It is important to clarify that, as fresh packaged meat is a perishable food product subject to rapid deterioration, the 14-day right of withdrawal does not apply. Therefore, returns or cancellations after delivery are not possible, except in cases where the product is non-compliant or defective. In such cases, the customer must notify us immediately, preferably within 24 hours of receipt, so that we can proceed with a replacement or refund, if applicable. The refund, when applicable, will be issued only after receipt and inspection of the product’s condition by the company’s quality department.

To initiate a return process, the customer must report the situation through our contact channels — email, telephone, or online form available on the website — indicating the order number, invoice, or proof of purchase and describing the non-conformity or defect detected, mentioning the batch and expiry date and accompanying the communication with a photographic record of the item and its label. Upon receipt of the notification, our team will provide specific instructions on the procedure to follow. If the return is accepted, it must be made by physical delivery to the indicated collection point, ensuring that the product is properly packaged and accompanied by the respective label. The customer must strictly comply with these guidelines, as only after receipt and verification of the condition of the product by the quality department will it be possible to proceed with replacement or refund, if applicable.

The costs associated with the return process are, as a rule, the responsibility of the customer, who must ensure the physical delivery of the product to the collection point indicated by the company, properly packaged and accompanied by the respective label. Only in cases where the return is accepted due to non-conformity or defect, and after validation by the company’s quality department, may the initial shipping costs incurred by the customer be refunded. The refund, when applicable, will be processed together with the replacement or refund of the amount paid for the product, after confirmation of the condition and the reported non-conformity.

In cases where the return is accepted, the refund of the amount paid for the product will be made within a maximum period of 14 days after receipt of the item at our premises or proof of shipment presented by the customer. The refund will be made using the same payment method used for the purchase, namely credit card, bank transfer or other previously agreed means. If the customer wishes to use a different form of refund, they must communicate this intention in writing and obtain the express acceptance of the company. The refund, where applicable, will also include the initial shipping costs borne by the customer, provided that the return has been validated by the company’s quality department due to non-conformity or defect of the product.

Product exchanges will only be possible in cases where the item delivered does not correspond to the one requested or is defective or non-compliant, as duly validated by the company’s quality department. In the case of packaged fresh meat, a perishable food product, exchanges cannot be made for reasons of personal preference or change of purchase decision. When the exchange is accepted, the customer may opt for replacement with another available product. If the replacement product has a higher value than the one initially paid for, the customer must pay the difference in price. If the value is lower, the company will refund the difference, under the terms set out in the section ‘Refund Period and Method’. Any additional transport or collection costs associated with the exchange process are the responsibility of the customer, except when the exchange results from an error by the company or a non-compliant product.

During the return process, the customer is responsible for the correct packaging and transport of the product to the collection point, assuming the risk of any damage or loss that may occur during transport. Only after physical receipt of the item and verification by the quality department will it be possible to proceed with replacement or refund, if applicable. In cases where the return is accepted due to non-compliance or a defect attributable to the company, the company will bear the costs and responsibility for transport, ensuring that the customer does not incur any additional charges.

Granchinho Unipessoal Lda. reserves the right to change or update this Returns Policy at any time, in accordance with legal changes or necessary adjustments to the company’s commercial practices. All changes will take effect from the moment they are published on the official website. Customers are advised to check this page regularly to ensure they are aware of the latest version of the policy applicable at the time of their purchase.